Text and unstructured feedback analytics using AI to uncover themes in customer conversations.
Qualtrics Text iQ / XM Discover is Qualtrics' text analytics and experience-discovery offering, applying AI to unstructured feedback from surveys, reviews, social and contact center conversations. It surfaces themes, sentiment and emerging issues across large volumes of text.
The product targets CX and insights teams at enterprise organizations. It competes with feedback-text-analytics platforms such as Alchemer Pulse.
| Attribute | Qualtrics Text iQ / XM Discover | Alchemer Pulse | |
|---|---|---|---|
| Provider |  Qualtrics Internationalqualtrics.comPublic |  | |
| Founded | 2014 | 2006 | |
| Sells To | B2B, Enterprise, Small Business | B2B | |
| Pricing Model | Recurring, Software, Subscription | B2B Subscription | |
| Ownership | Public | Private |
Provider Qualtrics Internationalqualtrics.comPublic
Founded 2014
Sells To B2B, Enterprise, Small Business
Pricing Model Recurring, Software, Subscription
Ownership Public
Provider
Founded 2006
Sells To B2B
Pricing Model B2B Subscription
Ownership Private
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AI feedback analytics platform that discovers themes in customer comments and survey responses.
Poth Feedback Analysis turns open-ended customer feedback into themes and evidence-backed findings.
Customer feedback analytics platform aggregating tickets, surveys and reviews with AI theme tagging.
End-to-end research service that runs AI-moderated customer interviews and builds deliverables from the findings.
AI agent that scans customer reviews, chats, and calls to surface insights and sentiment trends.
In-product survey and user-research platform that captures feedback inside web and mobile applications.
HG Insights' customer-review and advocacy offering for collecting, syndicating, and monitoring verified customer proof, including AI answer-engine visibility.
Qualtrics delivers enterprise survey and experience management software. The product serves business customers through a hosted software platform.
QualtreQualtrics provides experience management and survey software for enterprises. The product serves business customers through a hosted software platform.
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MedalliaKixie Conversation Intelligence is Kixie's AI call-analysis add-on, producing transcripts, sentiment metrics, keyword detection, and scored calls.
AI-Moderated Research runs conversational interviews and synthesizes research insights for enterprise teams.
Brand Dossier makes brand intelligence part of your DNA by analyzing 1,100+ data points from existing content.
All-in-one qualitative research platform combining live focus groups with AI-led interviews.
