Upfront's Retain Patients solutions keep existing patients within a healthcare enterprise and grow service utilization. Programs cover annual and care-gap recall, chronic care management, episode-of-care journeys, payment reminders, readmission prevention, referral coordination, transitions of care, and visit adherence, supported by embedded scheduling, EMR integration, and personalization analytics. By uncovering care needs and communication preferences, the programs deliver personalized calls-to-action that remove access barriers before they stop a patient from scheduling.

Positioned outcomes include increased return visits, kept referrals, fewer no-shows, seamless rescheduling, and guided care journeys without phone tag. Published case studies illustrate the model: Allina Health halved emergency visits and reduced readmissions for total-joint-replacement patients, and OSF HealthCare activated just over half of targeted patients to schedule mammograms, closing breast-cancer screening gaps.