Koncert Agent-Assisted Dialer pairs a sales representative with a human dialing assistant who places and screens calls.
Koncert Agent-Assisted Dialer is the human-assisted dialing option in Koncert's sales engagement platform. A trained dialing assistant works the representative's calling list, places the calls, and stays on the line to navigate phone trees and screen out voicemail and non-decision-makers, handing each qualified conversation to the representative who takes over the live discussion.
The product suits teams that want the throughput of automated dialing without giving up a human on the front end of each call, and it sits alongside the automated AI Power Dialer and multi-line AI Parallel Dialer in the same platform. It uses the platform's CRM synchronization so call outcomes, dispositions, and recordings flow back to the connected sales system.
| Attribute | Agent-Assisted Dialer | Express Connect, Precision Connect | Tendril Connect | |
|---|---|---|---|---|
| Provider |  |  |  | |
| Founded | 2004 | 2007 | 2021 | |
| Sells To | B2B | Enterprise, Small Business | Enterprise, Small Business | |
| Pricing Model | — | Recurring, Software, Transactional | Recurring, Software | |
| Ownership | — | Venture-backed | Private |
Provider
Founded 2004
Sells To B2B
Pricing Model —
Ownership —
Provider
Founded 2007
Sells To Enterprise, Small Business
Pricing Model Recurring, Software, Transactional
Ownership Venture-backed
Provider
Founded 2021
Sells To Enterprise, Small Business
Pricing Model Recurring, Software
Ownership Private
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