
AI agent operating system for building autonomous customer service agents across chat, voice, and messaging channels.
Sierra AI Agent deploys autonomous conversational agents that handle customer inquiries across chat, voice, SMS, WhatsApp, email, and ChatGPT channels. The platform provides an Agent OS with tools for building agents through natural language prompts, optimizing performance via automated testing and monitoring, and personalizing interactions through customer memory and data integration.
The platform supports outcome-based pricing where customers pay only when agents achieve defined business outcomes, such as resolved support conversations or completed transactions. Sierra agents can securely integrate with existing CRM, order management, and helpdesk systems to take action on behalf of customers.
Sierra AI Agent enables enterprises to build, deploy, and manage autonomous AI agents that handle customer service conversations across chat, voice, SMS, WhatsApp, email, and ChatGPT channels. The platform provides an Agent OS with tools for building agents through natural language, optimizing performance via automated testing and monitoring, and personalizing interactions through memory and customer data integration.
Sierra launched voice capabilities in late 2024, enabling AI agents to handle phone calls with natural-sounding conversations. The platform supports outcome-based pricing where customers pay only when agents achieve specific business outcomes. Enterprise customers include WeightWatchers, SiriusXM, Sonos, OluKai, and over 40% of the Fortune 500.
| Attribute | Sierra AI Agent | AI Agent Platform | AI Customer Support Agent | |
|---|---|---|---|---|
| Provider | ||||
| Founded | 2023 | 2017 | 2011 | |
| Sells To | Enterprises | Enterprise | Small Business | |
| Pricing Model | SaaS | Recurring | Recurring, Software | |
| Ownership | Venture-backed private company | Equity, Venture Capital | Acquired Subsidiary |
Provider
Sierrasierra.ai$1.6B raised · Series E
Founded 2023
Sells To Enterprises
Pricing Model SaaS
Ownership Venture-backed private company
Provider
Forethoughtforethought.ai$92M raised · Series C
Founded 2017
Sells To Enterprise
Pricing Model Recurring
Ownership Equity, Venture Capital
Provider
Finfin.ai$4.1B raised · Acquired Subsidiary
Founded 2011
Sells To Small Business
Pricing Model Recurring, Software
Ownership Acquired Subsidiary