Fin AI Agent
Product
One customer-facing AI agent serves service, sales, and ecommerce interactions.
- Currently Offered
One customer-facing AI agent serves service, sales, and ecommerce interactions.
Fin is a customer-facing AI agent that works across the customer journey, spanning customer service, inbound sales, and ecommerce interactions. It connects with company knowledge, procedures, policies, and business systems to answer questions, carry out configured actions, and hand conversations to human teams when appropriate. The service is available through channels including voice, email, chat, messaging, Slack, social platforms, and API-based experiences.
Teams can train Fin on their content and operating rules, test behavior with simulated conversations, deploy across their channels, and review performance through analytics and quality tools. It can be used alongside Intercom or integrated with other helpdesks, allowing organizations to add customer-facing automation within existing support environments.
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