CallMiner
CallMiner: MA-based AI software firm, specializing in speech and interaction analytics for businesses.
Founded
2002CallMiner: MA-based AI software firm, specializing in speech and interaction analytics for businesses.
CallMiner, founded in 2002 and headquartered in Waltham, MA, is a leading software company specializing in speech and interaction analytics. The company's core mission is to harness the power of Artificial Intelligence to extract actionable insights from customer interactions, whether voice-based or text-based, typically within contact centers. CallMiner offers its flagship Eureka platform, which helps businesses gain deeper customer intelligence to enhance customer experiences and drive business transformation. The company serves a diverse market, including top global enterprises.
Notable affiliated individuals include industry experts and thought leaders who contribute to CallMiner's innovative edge. The company has garnered significant investment and recognition, being named the Leader in the Forrester Wave™: Conversation Intelligence for Customer Service. CallMiner's key achievements include developing advanced AI workflows and operationalizing them within contact centers, thereby transforming how businesses understand and engage with their customers. The overall impact of CallMiner's solutions is evident in the improved customer experiences and operational efficiencies achieved by its clients.
Companies similar to CallMiner include Invoca, VoiceOps, Talkdesk and ConverSight.ai.
CallMiner was founded in 2002.
CallMiner's headquarters is located in Waltham, MA, US.
CallMiner's most recent funding round was for $10M (USD) in December 2023.
As of Dec 15, 2023, CallMiner has raised a total of $189.1M (USD).
CallMiner has 267 employees as of Feb 4, 2024.
Talkdesk
talkdesk.com
