Dynamics 365 is Microsoft's set of intelligent, cloud-based business applications spanning ERP and CRM capabilities, alongside related operational workflows. The suite connects with Microsoft's broader business application stack, including Power Apps and Power Automate, to support process automation, data-driven operations, and customer and finance-related work.

In Microsoft's reporting, Dynamics products and cloud services are included within the Productivity and Business Processes segment, alongside on-premises ERP and CRM applications. In practice, Dynamics 365 is used by organizations to manage business functions such as sales, service, and operations, competing in the market for enterprise application platforms and integrated workflow tooling.