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Monday.com›
Products & Services
Monday Service

Monday.com› offers Monday Service

Product

AI-first enterprise service management platform, launched January 2025.

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Overview

Monday Service is the IT and customer service management product on the Monday.com AI work platform, built for IT, support, and customer service teams. It provides ticket management, a service portal, knowledge base, SLAs, automations, and AI agent capabilities that handle autonomous ticket resolution at scale. The product is sold to internal IT departments and external-facing service teams and runs on the same Monday.com platform, sharing data with Work Management, CRM, and Dev.

Monday Service competes with ServiceNow, Zendesk, Freshdesk, Jira Service Management, and Salesforce Service Cloud in the service management category. It is one of the four primary Monday.com product lines (Work Management, CRM, Dev, Service) and was positioned by the company as a major growth area through 2024-2026.

Monday Service - Classification

Main Product
  • Service Management

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  • Monday Work Management logo

    Monday Work Management