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Freshworks›
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Freshservice
Freshservice

Freshworks› offers Freshservice

ProductOperating Status: Currently Offered

AI-powered IT service management and IT operations platform.

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Overview

Freshservice is an AI-powered IT service management (ITSM) platform that unifies IT service, asset, and operations management. It offers IT Service Management, IT Asset Management, Enterprise Service Management, and Modern Incident Management with embedded Freddy AI for automation, self-service, and proactive insights. The platform helps IT teams reduce ticket volume, speed up resolution, and improve service reliability across the organization.

Built for enterprise scale with intuitive design, Freshservice enables organizations to move from reactive support to proactive service delivery. It includes AI agents, ITAM, workflow automation, and asset tracking to connect service delivery with infrastructure context.

Freshservice - Classification

Industry
  • IT Services
Tags
  • IT Services

More from Freshworks

  • Freshsales logo

    Freshsales

  • Freshdesk logo

    Freshdesk

Freshservice - Direct Competitors

  • Console

    Console logo

    Console ITSM

    console.com

  • Atlassian

    Atlassian logo

    Jira Service Management

    atlassian.com

  • Salesforce

    Salesforce logo

    Salesforce Service Cloud — Service Management

    salesforce.com

AttributeFreshserviceConsole ITSMJira Service ManagementSalesforce Service Cloud — Service Management
ProviderFreshworksfreshworks.com484M raised · PublicConsoleconsole.com529.2M raisedAtlassianatlassian.com210M raised · PublicSalesforcesalesforce.com65.4M raised · Public
Founded2010202420021999
Sells ToEnterprise, Small BusinessEnterpriseEnterpriseEnterprise, Small Business
Pricing ModelRecurring, SaaS, SoftwareB2B SubscriptionRecurring, SoftwareRecurring
OwnershipPublicAcquired SubsidiaryPublicPublic
Freshservice

Provider Freshworksfreshworks.com484M raised · Public

Founded 2010

Sells To Enterprise, Small Business

Pricing Model Recurring, SaaS, Software

Ownership Public

Console ITSM

Provider Consoleconsole.com529.2M raised

Founded 2024

Sells To Enterprise

Pricing Model B2B Subscription

Ownership Acquired Subsidiary

Jira Service Management

Provider Atlassianatlassian.com210M raised · Public

Founded 2002

Sells To Enterprise

Pricing Model Recurring, Software

Ownership Public

Salesforce Service Cloud — Service Management

Provider Salesforcesalesforce.com65.4M raised · Public

Founded 1999

Sells To Enterprise, Small Business

Pricing Model Recurring

Ownership Public

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