UserGemsUserGems Contact Tracking

UserGems Contact Tracking watches the contacts a business already has - customers, product users, open and closed-lost opportunities, and churned accounts - and detects when one of them changes jobs. When a departure is identified, it creates or updates the corresponding CRM contact record with the person's new company, title, work email, phone number, and LinkedIn profile, links the new record to the historical one, and notifies record owners through email, Slack, or CRM tasks.

The offering supports outbound, account-based, and customer-success motions: the provider routes job-change alerts to sales and customer-success teams and applies lead-distribution criteria such as target-account status, past relationship, persona, seniority, and product usage so outreach can re-engage a familiar buyer at a new company. Provider materials also present job-change data inside a broader signals, scoring, and workflows platform; Contact Tracking is the provider's dedicated, long-standing product surface for keeping contact records and relationships current.