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Dialpad›
Products & Services›
Contact Center Platform
Contact Center Platform

Dialpad› offers Contact Center Platform

ProductOperating Status: Currently Offered

AI-powered contact center software with real-time coaching, sentiment analysis, and automated quality management.

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Overview

Dialpad Support transforms customer experience with AI that expedites agent onboarding, simplifies coaching, and boosts CSAT. Features include automatic call distribution, AI Live Coach Cards, call queue software, contact center analytics, sentiment analysis, speech analytics, call recording, transcription, and workforce management.

Integrates with Salesforce, Zendesk, Microsoft Teams, and Google Workspace. Forrester TEI study cited.

Contact Center Platform - Classification

Technology
  • SaaS
Tags
  • Contact Center Software
  • Customer Experience

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    Dialpad Sell

  • AI Voice Agent logo

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Contact Center Platform - Direct Competitors

  • Vonage

    Vonage logo

    Contact Center

    vonage.com

  • Five9

    Five9 logo

    Five9 Intelligent CX Platform

    five9.com

  • Genesys

    Genesys logo

    Genesys Cloud CX

    genesys.com

  • Kixie

    Kixie logo

    Kixie Contact Center

    kixie.com

AttributeContact Center PlatformContact CenterFive9 Intelligent CX PlatformGenesys Cloud CXKixie Contact Center
ProviderDialpaddialpad.com466M raised · Series FVonagevonage.com6.7B raisedFive9five9.com114.1M raised · PublicGenesysgenesys.com1.5B raisedKixiekixie.com
Founded20112001200119902013
Sells ToEnterpriseEnterpriseEnterprise, Small BusinessEnterprise, Small Business—
Pricing ModelRecurring, Software, Usage-based—Recurring, SoftwareRecurring—
OwnershipEquity, Venture Capital—PublicEquity—
Contact Center Platform

Provider Dialpaddialpad.com466M raised · Series F

Founded 2011

Sells To Enterprise

Pricing Model Recurring, Software, Usage-based

Ownership Equity, Venture Capital

Contact Center

Provider Vonagevonage.com6.7B raised

Founded 2001

Sells To Enterprise

Pricing Model —

Ownership —

Five9 Intelligent CX Platform

Provider Five9five9.com114.1M raised · Public

Founded 2001

Sells To Enterprise, Small Business

Pricing Model Recurring, Software

Ownership Public

Genesys Cloud CX

Provider Genesysgenesys.com1.5B raised

Founded 1990

Sells To Enterprise, Small Business

Pricing Model Recurring

Ownership Equity

Kixie Contact Center

Provider Kixiekixie.com

Founded 2013

Sells To —

Pricing Model —

Ownership —

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